We communicate with words but people interpret what we say by:
- Our tone - how we say it.
- Facial expression - frown versus a smile.
- Body language - posture, gestures, dominant stance.
Before a tough conversation or meeting, breathe deeply, relax and smile. Good eye contact and a relaxed, pleasant attitude combined with careful listening allows you to express your views in a better exchange of ideas. More important than what you say is, what they hear!