More Than What You Say

We communicate with words but people interpret what we say by:

  • Our tone - how we say it.
  • Facial expression - frown versus a smile.
  • Body language - posture, gestures, dominant stance.

Before a tough conversation or meeting, breathe deeply, relax and smile. Good eye contact and a relaxed, pleasant attitude combined with careful listening allows you to express your views in a better exchange of ideas. More important than what you say is, what they hear!