When a disagreement isn’t resolved in a timely fashion, it becomes a conflict. These conflicts can cause harm, whether it’s in a personal or business relationship. Knowing how to balance feelings with appropriate actions is the key to resolution.
Here are some strategies to successfully resolve conflicts:
Wait to respond. Give yourself twenty-four hours if possible. An immediate response may not be necessary, and may give the situation a chance to defuse on its own.
Speak with compassion and understanding. Don’t make the situation worse by using a harsh tone of voice or hurtful language. A good point or a well thought out argument will fall on deaf ears if not presented appropriately.
Listen to what the other person has to say. Try to put yourself in their shoes. If you don’t know why someone feels the way they do you will not be able to effectively resolve disagreements.
Compromise. Be willing to make some concessions. If both parties show a willingness to be flexible and make small sacrifices there will be very few issues that can’t be handled.
Practicing these skills at home can help foster better relationships with family and friends, and can lead to more productivity and a stronger team atmosphere at work. Although conflicts are an unavoidable part of life, if handled with respect and understanding, they can be used as an opportunity for growth.