Dealing with Difficult People

The person who always has to disagree, the boss who only criticizes, or maybe the family member that blames you for everything that goes wrong, is really frustrating. Some people we have to interact with daily can ruin a perfectly good day with just a look or a word. So what can you do to handle these difficult folks and avoid getting dragged down? Pick your battles and stay rational. Avoid an unnecessary argument. Resist urges to jump into defensive mode. The last thing you want to do is charge into an argument, as difficult people enjoy arguing. Instead take some time for a thoughtful considered response.

  • Declare behavior unacceptable. It is possible to confront a bully, but it should be calmly, professionally and never in public.
  • Recognize what you can’t change. The complainers often don’t realize they’re being difficult. It’s unproductive to try to talk to them about their negativity. The best you can do is aim to understand their experience without going along with it.
  • Limit time. Keep interactions short and set healthy boundaries.

The common best practice in dealing with problem people whether bullies, whiners, egotists, or manipulators to name a few, is to control how YOU react! The only behavior you can control is your own.

"I don’t have to attend every argument I’m invited to."   Unknown